Refund policy

Return & Refund Policy

At Mynsho, we want you to have a smooth shopping experience. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive a different product from what you ordered, please contact us with your order details and clear photos/videos of the product and packaging.

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement or refund.

Return Requests

Returns are accepted only for eligible products and situations. Products must be unused and, where applicable, returned with their original packaging, accessories and other included items.

Some products may not be eligible for return due to their nature or hygiene/safety considerations.

Refunds

If a refund is approved, it will be processed after the returned product is received and inspected, where a return is required.

The refund will be issued to the original payment method where possible. Processing time may vary depending on the payment provider.

For Cash on Delivery orders, we may contact you to obtain the information required to process an approved refund.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

How to Contact Us

For return, replacement or refund-related assistance, please contact us through the Contact Us page and provide your order number and details of the issue.

Mynsho reserves the right to review each return or refund request according to the circumstances of the order and applicable laws.